NEED HELP?

You may find answers to all popular questions instantly by visiting our Frequently Asked Questions page.

If you signed up for our services a charge will appear on your statement as INFOPAY.

To email our customer support please CLICK HERE

LOGGING IN

How do I access my account?

  1. Open https://members.recordsfinder.com/customer/login.
  2. Enter your user name (email) and password in the "Log in" box
  3. Navigate to your desired search engine

What if I forget my password?

Enter your email address on the following page and your password will be sent to you via email: https://members.recordsfinder.com/customer/password.

If you do not receive an email from us within a few moments, check your spam folder. If you continue to have difficulty accessing your account, click here for more assistance: https://members.recordsfinder.com/customer/help?subject=3

What if I need to change my password?

Changing your password is a simple matter of logging in on the Member’s page (click here). Under “account profile” on the left side of the page will be a link for changing your password.

What if I forget my username?

It is the same as the email you used when you registered on the site.

BILLING

Where is my receipt for payment?

RecordsFinder.com sends an email to you each time your payment is submitted, and each receipt has a unique number on it. Your account profile in the Member’s Area also lists your receipt number under the “My Account” tab – look under “My Orders.”

What if I want to cancel my order?

To cancel your subscription, click here. Membership fees are billed in advance on a monthly basis, and the remaining portion of the month’s subscription cannot be refunded.

What name will show up on my bank statement when I register?

Your method of payment determines which of the following names appear on your billing statement: SAFECART*RecordsFinder, INFOPAY or RecordsFinder.

Do you send a confirmation email?

The Support Department sends an email with information about your purchase.

How does a subscription work?

When you register and create an account, you will have access to a trial period of searches through RecordsFinder.com. To cancel before you receive monthly charges, you must contact our support staff here before the trial period expires.

Once the trial period ends, your subscription is billed monthly to the account (credit or debit) provided when you registered. Your subscription includes access to searches for individuals by name, address, phone number, email, reverse phone number, reverse Internet Protocol (IP) address; sex offender registries, criminal records, assets, and business information; birth, marriage, and death records are available, and more (availability not guaranteed).

Your monthly subscription is charged even if searches do not return desired results, records are outdated or incorrect, etc. RecordsFinder.com does not make any guarantees about the availability or reliability of search results.

You may cancel your RecordsFinder services at any time. To do so, click here. Please note that Fees are billed monthly in advance; we will not refund the unused portion of your monthly subscription.

BASIC INFORMATION

What information can I search for?

You may search the following on Recordsfinder: search individuals by name, address, their relatives; reverse phone number, email, or Internet Protocol (IP) address; sex offender registries; birth and death records; marriage and divorce records; search neighborhood information; look up business names; inmate information; assets, deeds and property records, and more.

What if my searches don’t return any information?

It’s likely to take more than one and possibly several attempts to find the information you’re looking for. Check your spelling and broaden your search criteria by doing more searches. With about a billion records in our databases, we’re very likely to find some information you need.

If you still need help, click here.

Is the information on Recordsfinder.com verified as accurate?

This website culls data from a number of sources, including other websites. We do not verify or offer a guarantee about the accuracy of information provided, nor do we warranty its authenticity. Information provided through this search engine is offered “as is” and “as available” without guarantees, specifically including the warranties of merchantability and fitness for a particular purpose.

How often are search results updated?

Our databases cull information from publicly available sources. The results of searches are not controlled by our company and we do not guarantee accuracy or completeness. Review our Terms and Conditions information under Warranties for a more detailed explanation of the limitations of public information available through this website.

Why are results of preliminary searches different from results for members?

Preliminary results are from certain databases that only confirm the existence of the person you’ve searched for, and it is only for reference, therefore the same search undertaken in the members area may return different information.

What if the information I received is incorrect or old?

Information found through RecordsFinder.com search engines is not created by us or verified prior to returning results. The records databases and Internet pages we search are not part of RecordsFinder.com nor are we legally or financially affiliated with such sources. The search results are not guaranteed in any way, whether for accuracy or completeness; results are simply provided for informational purposes. In addition, availability of or access to such information is not guaranteed. RecordsFinder.com is not responsible for transactions of any sort that are based on information provided through our search service.

What searches are available through RecordsFinder.com?

You may search people by name, address, phone, reverse phone number, by sex offender registry, inmate records – state and federal; you may search birth, marriage, and death records by name; criminal records may be searched, including arrests and warrants as well as background; business data may be searched; public records, neighborhood information, relatives, reverse Internet Protocol (IP) address, and world records all may be searched.

How many countries may I search?

Information is available for the United States only at this time, as our data is centered there.

CRIMINAL RECORDS

What does the criminal record search result mean?

Search results are not a guarantee that an individual does or does not have a criminal record, so please be careful about how this information is used. Results are for informational purposes only and are not warranteed for accuracy or completeness by RecordsFinder.com nor do we have the means or expertise to explain individual search results. Consult a legal expert to interpret and confirm any information or document found through this search engine before acting upon that information.

Are there limits to searching for criminal records?

There may be restrictions on the sorts of information and criminal records that some states make publicly available, so not all records can be searched online. Review the Coverage Area information to learn more.

*Can I use Recordsfinder for pre-employment background checks?

RecordsFinder is not a "consumer reporting agency" as defined under the Fair Credit Reporting Act ("FCRA"), 15 U.S.C. § 1681 et seq., as amended, and the Data or other information in our databases has not been collected in whole or in part for the purpose of furnishing "consumer reports", as defined by the FCRA. Rather, the Data or other information has been obtained by us as a result of being publicly available to us for our possession, use and dissemination, and the Services and Data are not intended or expected to be used to (a) establish a consumer's eligibility for personal credit or insurance; (b) assess risks associated with existing consumer credit obligations; or (c) evaluate an individual for employment, promotion, reassignment or retention (including employment of household workers such a nannies, housekeepers, or contractors) or in conjunction with assessing the merits of entering into any other personal business transaction with another individual.

How do I get started?

  1. Open https://members.recordsfinder.com/customer/login and log in (email and password).
  2. This is the member area: note the search tabs in at the top of the screen.
  3. Choose a topic to search.
  4. Using two words or fewer, fill in the search criteria, then hit “search”
  5. Results will be displayed when you click links or follow instructions that come appear on the results page. In the rare case that no results are available, try broadening your search, perhaps by using a first initial instead of first name or leave the “city” blank. For search help click here.

What are the benefits of a Recordsfinder membership?

You will have access to Recordsfinder search engines for a trial period before your account is charged the monthly membership fee. If you change your mind, you must cancel your membership prior to the first monthly charge by following instructions found here.

USING SEARCH RESULTS

*Can I use Recordsfinder for pre-employment background checks?

RecordsFinder is not a "consumer reporting agency" as defined under the Fair Credit Reporting Act ("FCRA"), 15 U.S.C. § 1681 et seq., as amended, and the Data or other information in our databases has not been collected in whole or in part for the purpose of furnishing "consumer reports", as defined by the FCRA. Rather, the Data or other information has been obtained by us as a result of being publicly available to us for our possession, use and dissemination, and the Services and Data are not intended or expected to be used to (a) establish a consumer's eligibility for personal credit or insurance; (b) assess risks associated with existing consumer credit obligations; or (c) evaluate an individual for employment, promotion, reassignment or retention (including employment of household workers such a nannies, housekeepers, or contractors) or in conjunction with assessing the merits of entering into any other personal business transaction with another individual.

What are the limitations of information received from RecordsFinder.com?

Search results may not be used for unlawful transactions or purposes, meaning you may not use it to approve or deny credit, a license, or employment to another person; the information may not be used to harass or stalk, to gain information using false pretenses, and any other action under the Fair Credit Reporting Act.

PRIVACY

Will you collect information on me if I use your services?

No identifiable data is collected on users of RecordsFinder.com unless you give it to us.

We will ask for basic enrollment information such as email address and payment or billing information if you purchase access to search services through RecordsFinder.com. It will only be used to provide necessary and requested services and products. Your credit card information is not stored with RecordsFinder.com but provided to a vendor for the purpose of processing transactions.

Search information is stored for 60 days, then deleted.

Review our Privacy Policy for further information.

If I search for an individual, will he or she find out or be notified of the search?

No, no notifications are sent. Searches are private and confidential.

RECEIVING SEARCH RESULTS

How can I get a copy of my search results?

RecordsFinder.com does not mail paper copies of search results. You may print or save search results from your computer.

How can I get a copy of a birth certificate?

Through our search engines you may find much of the information entered on birth certificates, including names, location, and dates but we do not provide birth certificates.

What if I need a marriage certificate?

You may use our search engines to find a marriage certificate data including the names, ages, dates, location and filing number of brides and grooms but we do not provide hard copies nor do we issue new marriage certificates.

How can I get a death certificate?

When you search for Death Records you may find the name, dates of birth and death, and location of death for an individual but RecordsFinder.com does not provide paper copies of such documents.

How can I get a divorce decree?

You may search for Divorce Records and find information including the names, state, filing date and document number for divorce records but RecordsFinder.com will not provide hard copies of divorce decrees.

CONTACT US

Please Note: If you need help regarding a specific search or a report you've ordered from RecordsFinder.com, please be sure to include your order number as well as the search/report name you are contacting us about. You can find your order number in the e-mail you have received after completing your purchase.