Frequently Asked Questions

How do I log in?

1. Visit https://members.recordsfinder.com/customer/.
2. Enter your email address and password.
3. Click the Login button.

If you need help accessing your account or any immediate assistance, feel free to contact form or call our support team at (800) 433-0567.

How do I reset my password?

If you’ve forgotten or lost your password, visit our password page. Enter the email address associated with your account, and we’ll send you instructions to reset your password.

Tip: If you don’t see the email right away, check your spam or junk folder.

For additional help, please reach out to us via the contact form or call (800) 433-0567.

How do I change my password?

1. Log in to your account at https://members.recordsfinder.com/customer/.
2. Click My Account in the top-right corner.
3. Select Update Password and follow the prompts.

What if I forgot my username or password?

If you've forgotten your login credentials:

1. Go to https://members.recordsfinder.com/customer/login.
2. Click Forgot Password.
3. Enter the email address linked to your account.
4. Follow the instructions in the reset email to set a new password.

Still need help? Contact us at support@recordsfinder.com or call (800) 433-0567.

What is my username?

In most cases, your username is the email address you used when you signed up for your RecordsFinder.com account.

To review or update your login information, simply log in and navigate to the My Account section from your dashboard.

If you're unsure or need help recovering your username, don’t hesitate to reach out to our support team.

Receipt or Order Number

From the time you sign up with RecordsFinder.com, a confirmation email is sent to you automatically. This email includes your unique receipt or order number.

You can also find your receipt number by logging into your account and visiting the My Orders section under My Account. There, you’ll see a complete history of your transactions along with their corresponding receipt numbers.

How will the charge appear on billing statements?

Charges related to your RecordsFinder.com subscription will appear on your billing statement as either RECORDSFINDER.COM or RECORDSFINDER.

Is your service subscription based?

Yes. Upon your initial purchase, you will receive a trial period with full access to RecordsFinder.com’s public records search tools.

If you wish to cancel your subscription before the first recurring charge, please contact our support team at (800) 433-0567.

After the trial period ends, your subscription will automatically renew, and the applicable monthly subscription fee (“Fees”) will be charged to the payment method you provided during registration. Fees are billed in advance on a recurring monthly basis.

Will I receive a confirmation email after purchasing?

Absolutely. As soon as your transaction is processed, you’ll receive an email from RecordsFinder.com confirming your purchase. This will include your order summary, billing details, and contact info for support.

Accepted payment methods

We accept a variety of secure payment options to make your experience convenient:

• Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay

How can I cancel my subscription? What is your refund policy?

You can cancel your subscription at any time by using our contact form or calling (800) 433-0567. Please note that subscription fees are billed monthly in advance. While we do not offer refunds for unused portions of a billing cycle, you will retain access to your account until the end of your current subscription period.

What is RecordsFinder.com?

RecordsFinder.com provides access to a wide range of public records and data searches. Whether you're looking for criminal and arrest records, phone numbers, email addresses, property records, court documents, background checks, or vehicle information (including license plate and VIN lookups), RecordsFinder.com makes it easy to find the information you need — quickly and securely.

How do I contact Customer Service?

Our Customer Support team is available 24/7 to help you with any questions or issues.

• Contact Form: RecordsFinder.com Help Center
• Phone: (800) 433-0567
• Email: support@recordsfinder.com

Our Compliance Department ensures that RecordsFinder.com follows all applicable laws and privacy standards.

For privacy-related concerns or data requests, please use the forms below:

• Opt-Out Request: Opt-Out Form
• Exercise Your Rights: Privacy Request Form
• Email: privacy@recordsfinder.com

How do I use the RecordsFinder.com service?

To use RecordsFinder.com, start by selecting a search type from the menu at the top of the site.

Next, enter the required information and click "Search Now." Once your search is complete, follow the on-screen instructions or click the provided access links to view your results.

Tip: If your search doesn’t return any results, try simplifying your input, such as removing the city field, to expand your search criteria.

If you need assistance, feel free to use our contact form or call us at (800) 433-0567.

Why should I get a subscription?

A RecordsFinder.com subscription gives you unlimited access to most of our public records searches, making it a cost-effective solution for regular or multi-topic research.

What’s the difference between Unlimited Access and a Premium Report?

Unlimited Access: Includes general public records—perfect for frequent or broad searches.

Premium Report: Provides detailed, specialized data such as property ownership, business affiliations, court records, professional licenses, and more.

Premium Reports pull from exclusive, paid sources and offer deeper insight for users who need more comprehensive results.

Why do Premium Reports have an additional cost?

Premium Reports include data from specialized databases that are not part of the standard subscription. The additional cost covers access to this premium information, ensuring accuracy, depth, and added value.

How can I get alerts about someone I searched?

RecordsFinder.com updates its databases regularly. To stay informed when a record you’ve searched is updated:

• Click the "Get Alerts" button at the top of the report.
• Or visit the My Alerts section in your account dashboard to manage and view updates.

What type of data do we provide?

We provide a wide range of public record information, including a complete background report, person summary, address history, phone numbers, email addresses, assets, relatives and associates, social and web profiles, vital records, licenses, employment and education history, political contributions, unclaimed funds, neighborhood data, criminal and traffic records, arrests and warrants, bankruptcies and judgments, court records, and license plate and VIN reports, when available.

How often is data updated?

RecordsFinder.com’s data is updated regularly, with some records, like criminal data, refreshed as frequently as daily. Update frequency depends on the type of record and how often our data sources, such as public agencies and third-party providers, release new information.

Why can't I find the info?

• The Information Doesn't Exist in Public Records
  If you can’t find the information, it may be because no record exists, the records are sealed or expunged, there are jurisdictional limitations, or the entered information contains errors or misspellings.
• Some Records Are Not Accessible Online
  Some records aren’t available online because certain agencies don’t publish them digitally, they may be stored in offline archives, or access is restricted by law or policy and can’t be shared with third-party services like ours.
• Records May Not Be Updated Immediately
  New records, like arrests or court cases, might not show up right away, as it can take days or even weeks for public databases to be updated.
• The Information Entered May Not Be Exact
  Spelling mistakes, incorrect birth dates, or using a nickname instead of a legal name can cause no results. Consider reviewing your information for accuracy and expanding your search if possible.
• The Individual May Be Using an Alternative Name
  Nicknames, aliases, maiden names, or initials can affect search accuracy.

How does the data in the preliminary search match up with the member area reports?

The preliminary search (or teaser) is a basic person lookup to help identify the correct individual. Once a purchase is made, a full report is generated using more extensive data sources, providing detailed and verified information not shown in the initial search.

What does opting out mean?

Opting out means requesting the removal of your personal information from the processing of your personal information within our database. Once processed, your details will no longer appear in search results on our platform.

Why do I need to provide personal details to opt out?

We require personal information, such as your name and location, to accurately identify and remove your specific records. This ensures we don't mistakenly impact someone else's data.

How long does it take to remove my information?

Your information is typically removed within 24-48 hours after submitting your request. You'll receive an email confirmation once the process is complete.

Can my information reappear after I opt out?

If your personal information is republished in public records or other sources we use in a new record, it may reappear in our database. If this happens, you can submit another opt-out request to have it removed again.

Can I opt out for someone else?

Yes, you can submit an opt-out request on behalf of another person. You'll need to provide their personal details to locate their record and to verify that the other person has given you permission to opt out for them. For instance, in some cases, you may need to verify your relationship to them (e.g., as a parent, guardian, or legal representative).

How do I know my opt-out request was successful?

Once your information is removed, you'll receive an email confirmation. If you don't see the email, check your spam folder or contact our Compliance Team for assistance.

What if I can't find my record?

If you're having trouble locating your record, double-check that the information you entered matches what's in our database (e.g., try variations of your name or previous addresses). If you still can't find it, reach out to our Compliance Team for help.

Can I remove multiple records at once?

Yes, if we maintain multiple records (e.g., due to name variations or past addresses) related to your personal information, you can select all relevant records during the opt-out process and remove them in one request.

Is my information safe during the opt-out process?

Absolutely. We only use the information you provide to locate and remove your data from our database. It will not be shared, sold, or used for any other purpose.

Does opting out remove my information from other websites?

No, opting out only removes your information from our database. To remove your information from other sites, you'll need to submit opt-out requests to each site individually.

How often should I check if my information has been removed?

We recommend checking your status yearly to ensure your information hasn't reappeared. If it has, you can submit another opt-out request.

What if I run into problems during the opt-out process?

If you encounter any issues, contact our Compliance Team at:
Email: privacy@recordsfinder.com
Phone: 844-777-0503
Our privacy experts can be reached from 8 am to 6 pm EST, 7 days a week.

Where can I learn more about protecting my privacy?

For more tips on data privacy and safeguarding your personal information online, visit our Privacy Policy page or explore our blog for helpful guides.

What are my privacy choices under applicable laws?

Depending on where you live, you may have certain rights regarding how your personal information is processed. These rights may include opting out of certain uses of your information, requesting access to your data, or asking for corrections or deletions.

What is the Daniel Anderl Judicial Security and Privacy Act?

This act protects the privacy of judges, prosecutors, law enforcement members, and their immediate family members. If you are a covered person under this act, you can request the removal of your information by emailing privacy@recordsfinder.com with the subject line: "Attention Covered Person Removal Request.”

What information do I need to provide for a Covered Person Removal Request?

When submitting a Covered Person Removal Request, include your full name, residence, email address, and your status as a covered person (e.g., judge, prosecutor, law enforcement member, or immediate family member). This information will only be used to process your request.

What is the Right to Know?

The Right to Know allows you to ask if your personal information is being processed and to request access to that information. You can submit a request using the form provided on this page.

How do I correct inaccurate personal information?

If any personal information we hold about you is incorrect, you can request a correction by contacting us through the form on this page. Provide the correct details, and, where applicable, we will update your information accordingly.

What is a Deletion Request?

A Deletion Request allows you to ask for the removal of your personal information from our database.

How do I opt out of targeted advertising?

If your personal information is being used for targeted advertising, you can opt out of this processing by submitting a request through the form on this page. At this time, we do not use your personal information for any targeted advertising.

At RecordsFinder.com, we provide access to public records sourced from a wide range of databases across the country. While this information can be useful for personal purposes, it’s essential to understand how it can—and cannot— be used. The following guidelines are designed to help you use RecordsFinder.com responsibly and in full compliance with our Terms of Service. We reserve the right to terminate your access to the Services if you fail to abide by our Terms of Service or use the information provided in violation of our Terms of Service and/or applicable law. You are responsible for reading and understanding our Terms of Service, and this document is provided only as helpful guidance and is not binding on RecordsFinder.com.

Still Have Questions?

If you’re unsure whether your intended use is permitted, or you’d like to learn more about how RecordsFinder.com works, please refer to our full Terms of Service and FAQ for more detailed information. You are ultimately responsible for understanding and complying with our Terms of Service and applicable law when accessing and using our Services.